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Terms and Conditions

Terms and Conditions of Letting Salty’s Cottage, 23 Temperance Place

CONTRACT
The Contract for a short-term holiday rental will be between the owners of Salty’s Cottage (referred to as ‘us’ or ‘we’) and the person making the booking (referred to as ‘you’ or ‘your’) under the following booking conditions.  The contract will be subject to these booking conditions and must be complied with.  You are responsible for ensuring all members of your booking party comply with the Terms of Use (as set out below).

 

 

PAYMENT
You must pay a £100 deposit on booking via credit/debit card or bank transfer.  The remainder of the balance is payable four (4) weeks before the start of the let.  If a booking is made less than 4 weeks before the start of the holiday, you must pay the full rental charges at the time of booking, having first checked that the property can be reserved for you.  Failure to pay the balance of rental charges by the due date (28 days prior to arrival) will result in the owner treating the property as available for re-booking.  Please note one reminder will be sent out.

 

CANCELLATION
If you need or wish to cancel your booking, you need to confirm your intention to cancel to us via email as soon as possible.

 Cancellations will be treated based on the reason for the cancellation, the length of time between cancellation and your holiday, and our ability to re-let the property as follows:

  1. National Lockdown
    If your booking has to be cancelled because the property is put under Government Restrictions and has to close and the period of closure covers your booking, you will be refunded in full.

 

  1. Local Lockdown
    In the event that the address given on the booking form is put into Local/Regional Lockdown rendering you unable to travel, and the period of restriction covers the period of your booking you will be refunded in full.

 

  1. Cancellation by us
    If we have to cancel your booking for any reason including a Force Majeure event, you will be refunded in full.  You must accept that our liability is limited to the amount of any deposit/rent paid at the time.

 

  1. Cancellation by you and/or any of your intended occupants
    This includes – but is not limited to – inability or disinclination to travel and/or stay due to illness (including Covid), a requirement or recommendation to self-isolate or quarantine, Covid Vaccination appointments, a call to jury service, incarceration, change in personal or work circumstances, family emergencies, travel delays, vehicle breakdown, and delays with public transport.  These remain at your risk and do not give rise to a right to cancel or to receive a refund unless we re-let the property, and according to the sliding scale below.  We strongly advise that guests take out UK travel insurance policy to cover these eventualities. If you choose not to take out UK travel insurance then you accept responsibility for any loss that you may incur due to your cancellation.

 

REFUNDS
Deposits are non-refundable, however, 

if you notify us more than 28 days prior to the first day of your stay, you will not be liable for the balance.

 

TRAVEL INSURANCE
We strongly recommend guests take out a travel insurance policy which includes Cancellation and Curtailment Protection Insurance.  These are available at very affordable rates and give you peace of mind that you will get your money back if you need to cancel your holiday.  There are several suitable options covering COVID-related cancellations for example

  1. https://www.coverwise.co.uk/Travel-Insurance/corona-virus.aspx

  2. https://allianz-assistance.co.uk/travel-insurance/Covid-19-travel-insurance.html

  3. https://www.trailfinders.com/insurance#step1

Please be aware we are not selling, promoting, endorsing or recommending any particular product, nor do we benefit financially or have any formal relationship with any of these providers.

 

 

TERMS OF USE
You should not arrive before 4pm on arrival day, and you should leave by 10am on departure day unless otherwise advised.  Failure to do so may result in you being charged a further day’s rental.  You must not use the property except for the purpose of a holiday during the holiday period.  The agreement to stay in the property for the holiday period does not create the relationship of Landlord and Tenant between the parties.  You shall not be entitled to a new tenancy or to any assured short hold or assured tenancy or any statutory protection under the Housing Act 1988 or other statutory security of tenure now or at the end of the holiday period.  On departure you we kindly request that you leave the property in a clean and tidy condition in accordance with the departure cleaning requirements.

 

 

USE OF THE PROPERTY
Under no circumstances must more than the maximum number of persons occupy the property unless by prior arrangement with the owners (NB maximum five people, 1 infant, 2 dogs). We reserve the right to refuse admittance if this condition is not observed.  You agree to use the property solely for its intended purpose as self-catering holiday accommodation.  You must not use the property or the site for any illegal, dangerous, offensive, noxious or noisy activities or behave in a way that may be a nuisance or annoyance to us, other guests or our neighbours.  Salty's Cottage is in a peaceful location and we ask that you respect that.  

There must be no smoking or vaping anywhere on the premises, inside or out please.

 

 

LIABILITY
We shall not be liable to you or your party of any loss or damage to property however arising unless demonstrably caused by our negligence or wilful misconduct or that of those for whom we are legally responsible.  You must take all necessary steps to safeguard yourselves and your property.

 

 

DAMAGE AND BREAKAGES
Salty’s Cottage is family-owned, and as such, we’d like you to treat it as your home for the duration of your holiday.

We appreciate that accidents can happen and take a pragmatic and sensible approach to damage and breakages.  We would not charge you for the odd broken mug or glass, but please do inform us of any breakages/damage as it occurs so that we can put it right.  If you notice that something is broken or not working properly please tell us even if it is not causing you a problem or discomfort, as we want to ensure things are as good as they can be for all our guests.

 

RIGHT OF ENTRY
We retain the reasonable right of entry to the property at all reasonable times for the purpose of inspection or to carry out any necessary repairs or maintenance.  We will do our best to minimise disruption to you if we need to enter the property during your stay.

 

WiFi
WiFi is provided for the guest’s reasonable use.  The guest agrees to reasonable and lawful usage of this service.

 

 

COMPLAINTS
Every effort has been made to ensure that you have an enjoyable stay. We value your custom and want you to return.  However, if you have any problem or cause for complaint, it is essential that you contact us immediately.  In no circumstances can correspondence be entered into regarding matters raised after your holiday has ended, or where we have been denied the opportunity to try to put matters right during your stay.

 

DOGS
We warmly welcome up to two well-behaved dogs. We kindly request that they don’t go upstairs or onto the furniture though please.

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